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Refunds and Returns Policy for Gamer Light Defense

Effective Date: July 23, 2024

Thank you for shopping with Gamer Light Defense. We strive to provide high-quality blue light blocking glasses for gamers. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The product was purchased directly from our website www.gamerlightdefense.com.
• The product is returned within 30 days of the delivery date.
• The product is in its original packaging, unused, and in the same condition as when you received it.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Products purchased from third-party retailers
• Any product not in its original condition, damaged, or missing parts for reasons not due to our error

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at emadshol92@gmail.com with your order number, the reason for the return, and any supporting photographs if the product is damaged or defective.
2. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the Product: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
4. Ship the Product: Ship the product to the address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once we receive your returned product and inspect its condition, we will notify you via email of the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 10 business days.

5.1 Late or Missing Refunds

If you haven’t received a refund within 10 business days:

1. Check Your Bank Account: Verify your bank account statement for the refund.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. Contact Us: If you’ve done all of this and still have not received your refund, please email us at emadshol92@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at emadshol92@gmail.com with your order number and details about the product’s condition.

7. Contact Information

If you have any questions about our Refunds and Returns Policy or need assistance with your return, please contact us:

Email: emadshol92@gmail.com
Address: Amman

We are committed to ensuring your satisfaction and will do our best to address any concerns promptly and fairly.

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund processes.